My furnace isn’t working. In Iowa, this is not a good thing.
So I called the gas company. First they asked if I had a service plan. I said no, in fact one was never offered to me when I signed up, this was the first I ever heard of it.
So they said fine, someone could come and fix it, and made arrangements for today between eight and twelve. Beautiful.
I stay home today, and I get a phone call from Aquila telling me they can’t come out and fix it, they aren’t allowed to. Why did they wait DAYS to tell me this? But they did try to sell me a service contract. Talk about the whole barn door horse leaving incident. Refused to give me a supervisor or the information for whatever regulatory agency deals with them.
So now I have to find some sort of heating contractor person who can fix my heat, and soon. And Aquila? Bah. If only I could dump their happy asses.